Elevating Service

By:

Kevin Koether, CRPOA General Manager

The Cordillera Ranch Property Owners Association (CRPOA) continues to evolve with the primary focus of being a resource for our Property Owners. We continue to critique our internal processes and work to enhance and optimize to serve each of you better. We want to share some of the changes that have been made and the planning steps we are taking to elevate our service level.

I have found that family events build continuity, camaraderie and community. The Pico-Boo Halloween event had a fantastic turnout, and we saw nothing but smiling faces. With that in mind, the CRPOA is planning multiple events to be held throughout the community. We are in the preliminary planning stages with various ideas being considered at this time, but we can announce the CRPOA will be hosting a Movie in the Park this spring. We would love to hear any ideas or recommendations that you may have on what types of events you would enjoy. If you would like to volunteer to help plan or assist with an event, please contact the CRPOA office.

The CRPOA website is in the process of being moved to a new service provider, which will tie directly into our accounting software. The website should be more aesthetically pleasing to the eye and much more functional as it will connect directly to your property account. The integration will allow property owners to pay assessments via the CRPOA website without logging into a third-party system. The new website will also link with the system that issues our e-blast communications, allowing the same information to be posted to the website for those who choose not to receive e-blasts. The CRPOA Management Team has been tasked with improving both the quantity and quality of communications to property owners through e-blasts. The communication expectations were set to provide quality, timely information and serve as a resource for all property owners.

The CRPOA is working diligently to enhance the Architectural Review Committee (ARC) process, specifically moving from a reactive stance to a proactive position. The CRPOA office is working more closely with builders and contractors to ensure clear expectations while they work within Cordillera Ranch. We are walking in-process construction sites more frequently to ensure the sites are clean and well maintained. The CRPOA team will also be performing more frequent compliance inspections throughout the community to ensure adherence to the Governing Documents by all residents. In the last few months, we have seen an increase in the number of ARC submissions, and to enhance our efficiency, the CRPOA has added another team member, Amber Flores. Amber has taken over as the Office Administrator, Colleen Roberson has moved to Project Manager, and Brandi Wright continues to flourish as the ARC Administration Manager.

We appreciate all feedback from our property owners and are grateful to have to opportunity to serve each of you.

Kevin Koether is the General Manager of the Cordillera Ranch POA. He can be reached at kkoether@cordilleraranch.com or 830.336.3501.

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