By Barry Denton
Now, more than 20 years into the life of Cordillera Ranch, the developer’s vision for the community has stood the test of time with the covenants that were set forth back in the late 1990’s helping to sustain values for the past two decades. As we approach the year 2020, the Board and staff have invested significant amounts of time over the past several months to work on improving operations and, in the process, re-evaluate the entire staffing structure of the CRPOA to ensure the organization is set up to succeed for the years ahead.
It became clear in the past couple years that new leadership was needed to achieve the vision. In 2019, there has been a concerted effort by the Board and staff to focus on better communication, friendlier customer service, improved architectural review committee processes, integrating an improved access control system and covenant enforcement. In order to execute on these initiatives, the Board implemented several staff changes during the year that will set the stage for a much-improved property owner association in 2020 and beyond.
Sara Garcia has accepted the position as CRPOA General Manager. After joining the CRPOA team in January 2019 as Assistant GM, following a successful real estate and management career, Sara quickly gained the confidence of the CRPOA Board of Directors while earning the respect of her co-workers and property owners alike. Her positive outlook combined with a “can-do,” solutions-oriented mindset and no-nonsense, fiscally minded management style will serve the Association well for many years to come. Most importantly, Sara is heavily focused on improving the culture of the CRPOA to ensure customer service and communication are improved.
The addition of Amy Sloan this past summer brings a disarming, smiling face as the first impression of the CRPOA. Dealing with matters related to your property and community should be a positive interaction. Amy’s positive energy and years in customer service instantly changed the atmosphere of the office. We think you’ll see and notice the difference.
Brandi Wright recently transferred to the CRPOA after 14 years with DH Investments, the developer of Cordillera Ranch. Brandi’s familiarity with the community, accounting background and knowledge of construction will serve the Association well in both bookkeeping and architectural review administration. She rounds out a team eager to serve with a desire to make the CRPOA a model for property association management.
In addition to implementing an entirely new management and administrative team during 2019, the new CRPOA administrative offices at the Cordillera Ranch Visitor Center have been a tremendous enhancement to operations. Having sufficient meeting space and office space for the staff to operate and deliver the customer service the Board and residents expect has been a much-needed boost for the team.
While none of the above is intended to sound like we’ve addressed the CRPOA challenges and everything is “fixed,” it’s far from it. Steering this ship back in the right direction does not happen overnight, and we recognize the CRPOA has continued areas for improvement. However, we are pleased to have a staff put together that understands the vision as well as facilities and resources that will allow them to execute. Sara and her team have already made great strides this year, and they’re just getting started. Further, we wanted to take this opportunity to share with the community that, although the residents may not always be aware, the CRPOA Board has been diligently working to upgrade the operations.
2020 is poised to be the best yet for the Cordillera Ranch Property Owners Association. As we continue to communicate our plans to better our community, we encourage you to share our vision for Cordillera Ranch remaining the premier community in the region.
Lastly, as you may know, the annual CRPOA meeting is typically held in the summer; however, given all of the transition we have been going through we wanted to get our staffing restructure complete before proceeding to the annual meeting. Now that we have the team in place, we’ll be announcing the annual meeting date soon, but we anticipate scheduling it in early December (stay tuned). Feel free to contact the CRPOA at 830.336.3501 or email us at email@example.com. We’re here to serve!