Property Owners Corner – New P.O.A. Management Firm

Since development started at Cordillera Ranch there have been over 1,100 lots developed in 41 different sections covering nearly 5,000 acres. There are currently over 600 homes in Cordillera Ranch and with the continued growth comes additional challenges in managing the association. In evaluating the P.O.A. administrative needs in 2012, it became clear that the P.O.A. could benefit from a different management structure that includes an outside management firm bringing in additional resources. With that, Associa ProComm was hired late last year to manage the P.O.A. The new on-site administrator (an employee of ProComm) is Cathy Williams (she replaced the position Valerie Shaw previously held). Cathy has been a great asset for the Cordillera Ranch P.O.A. thus far and has been busy tackling a number of projects and improving some of the processes, procedures and organization of the P.O.A. Below is Cathy’s bio and an introduction to Associa ProComm:

I am originally from Michigan and moved to Texas in 1972 where I have made my home. I am the grandmother of four – 1 granddaughter and 3 grandsons. I enjoy fishing and car racing in my spare time.

Initially, my career started as an association manager for a developer of high-end subdivisions. After three years of employment with this developer my interest in association management grew. I joined Associa ProComm in 2000 to further my career and knowledge in the association management industry. In addition to ongoing internal training, Associa ProComm strongly supports all managers in continuing our education and pays for us to attend classes so that we can become the top in our industry. Through this support I have been able to achieve all of the professional designations available to a Community Association Manager. These designations include: Professional Community Association Manager (PCAM), the top designation in our industry; Association Management Specialist (AMS), awarded by Community Associations Institute; and Certified Manager of Community Associations (CMCA), awarded by the National Board of Certification for Community Association Managers (NBC-CAM).

Associa is the leader in community association management and developer services. Associa proudly serves nearly four million residents in thousands of associations across the United States. We are the nation’s local management company and we are proud to represent our clients with a personal and professional touch, while providing the strength and resources of a national company. In Texas alone, we manage over a quarter of a million homes with six local companies. We believe that Associa can provide you with the option of incorporating a management firm at any desired level of service and we can structure a management agreement for complete full-service management.

Associa’s range of service is due in large part to its systematic application of national best practices to its offices. Through proactive management, extensive financial services, and developer and construction services, Associa offers complete management. There is no firm in Texas or even the nation that has more experience in dealing with complex master association communities.

At Associa ProComm I have been trained to provide management as it should be: professional, comprehensive, and forward thinking. We recognize that this type of service is of the utmost importance and is important criteria in selecting a firm such as Associa ProComm to professionally manage your community. Associa is a progressive company committed to the finest fundamentals in customer service. What does this mean for Cordillera Ranch?

  • A focus on delivering the finest service
  • Enhanced responsiveness to client needs
  • Insistence on exceeding expectations for staff service levels
  • Hands-on management with an emphasis on service standards
  • Advanced accounting systems that provide transparent, timely, flexible, and customizable reports
  • Evolving management procedures and systems
  • Maintenance and Inspection services as desired
  • Management consulting
  • Deed restriction/covenant compliance enforcement
  • Amenity and gate program maintenance
  • Technology solutions: websites, board and resident portals, e-mail blasts and more

 

Associa ProComm combines gracious hospitality and professional management with exemplary customer service for all of our professionally managed communities. Our professionals pride themselves on providing residents with the service they expect and deserve. Our ability to provide five star service as part of every day association living for each resident in a seamless, efficient, and professional manner is what sets us apart from other management companies.

Associa’ s commitment to our managed communities includes the opportunity to participate in exclusive programs, utilize unique state of the art communication tools, and obtain benefits that come from Associa’s unprecedented buying power and established industry relationships.

Associa Cares is a non-profit charity that supports families and communities in times of crisis. Associa Cares operates off the tax deductible donations of Associa employees and concerned citizens who live in communities all across America. Designed to help both Associa and non-Associa managed communities, Associa Cares volunteers aid in the raising of financial resources and administers those resources to people in need as a result of natural and man-made disasters.

One added benefit that will help with communication and your account management is Associa Homeowner Access which provides online access to your account 24 hours a day 7 days a week. We are currently working on developing the Cordillera Ranch portal for this service and will be rolling it out in the next couple of months.

I look forward to meeting you and should you need to contact me my email is cwilliams@procomm-mgmt.com or call me at 830-336-3501.

See you around the ranch,
Cathy

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